Refund policy

Returns and Exchanges 

We cannot issue refunds for any returned orders. Circumstances differ for exchanges depending on stock availability. If we have the item in stock we can proceed with an exchange.To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  Please contact itgurltees@gmail.com to see if you're eligible for an exchange.

Order Cancellations and Address Changes 

We cannot make any cancellations or address changes for any orders after your order has reached production. Our vendors typically begin production of your item within 24 hours of your order being submitted and we cannot guarantee that the manufacturer will see our request to cancel or change the address. If you need to make an address change or cancellation please contact itgurltees@gmail.com immediately.

Reprint & Refund Policy

While we want every order to be perfect, mistakes can happen occasionally. We can offer reprints and refunds for your orders if there are order mistakes. If you are submitting a reprint or refund request, please include photo evidence of your product in your order. Depending on the circumstances of the mistake, the cost to cover the reprint or refund will be either from us or you. If an order is reprinted with upgraded shipping, we do not cover the cost of upgraded shipping. 

 

Please be sure to include the following photos for apparel products when submitting a reprint or refund request.

  • A photo of the entire garment or apparel product with your design visible.

  • A photo of the damaged area or a neck label.

  • A photo of the shipping label (optional).


When we cover the Reprint/Refund cost:

  • If there is a manufacturing issue with your product in your order.

  • If the product in your order is broken or damaged in the mail.

  • If you receive the wrong product in your order.

  • The order is lost in transit, and the initial shipping address for the order doesn't need to be changed.

  • The order is lost in transit, and the actual shipping time exceeds the general shipping timeframe for orders.

When we don’t cover the Reprint/Refund cost:

  • If you don't like the product.

  • If you select the wrong size when ordering the product.

  • The order is still within the maximum production and shipping times for the products.(Over 12 business days for production, over for 12 business days shipping) Please contact itgurltees@gmail.com for updates on production and shipping it should not reach these maximum time frames

  • If your order is lost in transit and you need to request any address changes for the order. Any request to change the address in case of a reprint will not be applicable to be covered.

  • The tracking for your order shows delivered but you have not received the package.

Lost in Transit

Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit timeframe.